FREQUENTLY ASKED QUESTIONS

HOW DO I ORDER?

At The Graphene Box we simplify our customers' access to graphene. In just three steps through our online store, you will receive your order within the time indicated:
  • Select the products you wish to purchase (on the data sheet you will find all the information for each product)
  • Confirm your details to finalize the purchase
  • Get your product at the address provided

Shipping costs depend on the country and on order volume. At our online store, before making the payment, it will automatically calculate your order shipping. Anyway, we are at your disposal to negotiate the terms of delivery (FOB, EXW)

It depends on the products purchased and the quantities, delivery times range from 2-7 days. As soon as your order leaves our warehouse you will receive an e-mail confirmation of your order.

At The Graphene Box we guarantee the quality of our products through rigorous controls. All our products are quality assurance tested. To make an inquiry on the guarantee of our products, please contact us via info@thegraphenebox.com

When you complete the payment, you will receive confirmation to inform you that we have received the order. However, if more information is needed to make the shipment or, if there was any problem with your order, we will contact you.

If you encounter any problems when browsing at thegraphenebox.com or when placing an order on our online store, please contact our Customer Service team so we can resolve the issue ASAP. To expedite the process, please include in your application all the information possible: the Internet browser you use, the page you were trying to access at the time when the problem occurred and even, if possible, a screenshot of the error.

You can check the status of your order going to 'My Account' and 'My Orders'

HOW CAN I PAY FOR MY ORDER?

We accept all major credit and/or debit cards: Visa, MasterCard, Diners Club, American Express and Maestro, in addition to PayPal. At The Graphene Box we ensure 100% security of your personal data.

DO YOU STORE ANY PERSONAL BANK INFORMATION PROVIDED AT THE TIME OF MAKING A PURCHASE?

For your safety, The Graphene Box does not have access to any confidential information concerning means of payment. For this reason, your bank details be required every time you place a new order via our online store.

CAN AN ORDER PLACED AT THE GRAPHENE BOX BE RETURNED?

At The Graphene Box we care that our products reach you in perfect condition, however, should you receive a product that does not carry a warranty seal, please make a claim via our Customer Service Department, who will contact you as soon as possible to arrange for the product to be returned.

TO WHICH COUNTRIES DO YOU DELIVER?

We deliver to all countries.

WHAT ARE YOUR SHIPMENT METHODS?

We ship your order via a transport company to the address, as indicated by you.

HOW DO I REGISTER AT THE ON-LINE STORE?

You can Sign In from any page on our website.

DO I NEED TO CREATE AN ACCOUNT IN ORDER TO MAKE A PURCHASE?

No, there is no requirement. You can place an order without creating an account and then enter your delivery details after you have made the payment. However, having an account, enables you to track the status of your orders.

WHAT BENEFITS WILL I HAVE IF I REGISTER?

Having an account with The Graphene Box allows you access to all past and future orders; you can also store your delivery addresses and track your orders.

WHAT IS GRAPHENE?

Graphene is a two-dimensional material, carbon allotrope (an allotrope is a new molecular structure of a known element), a one atom thick layer in the shape of a honeycomb. Over one million stacked sheets of graphene would be necessary in order to achieve one millimeter thickness.

Graphene is an extremely useful material in a wide range of industries due to its amazing properties. It is an extremely strong, high electric conductor, more durable than steel and stainless steel, it is also very flexible and mouldable, to which effect research is currently being conducted and products are being manufactured in the field of aerospace (super fuels, lubricants and lighter and more lasting metal alloys), textiles, sports, automotive and transport (graphene polymer composites that increase the strength and lightness of plastic, wearable electronics, anti-scratch paint and more durable and flexible tires, among others), construction (stronger materials, more efficient solar panels, smart windows), medicine (nano-detectors that can detect early stage illnesses), energy (super batteries and super capacitors capable of charging within minutes and which can last for days) and electronics, (smaller and faster super processors, printable chips, rollable screens,...) among many other applications.

The Graphene Box exists so that graphene can be used by any educational and/or research centre at a low price and with high quality samples and so that any company, even those that do not have a department for R&D, can acquire graphene in the format most suitable to its application and simply use it to improve their production process.

Nowadays, Graphene can have a variety of shapes and sizes. At The Graphene Box we sell Graphene on substrates, powdered, dispersed in liquid, as polymer masterbatches, graphene inks, waxes and resins, among others.

The Graphene Box has been busy studying which Graphene shapes are best suited to each application, to which effect it has created two product lines: The Lab Series uses graphene shapes for research centres, R&D departments and educational centres and The Fab Series has graphene products, so that sports, toys, electronics, automotive, paints and varnish companies can improve its products.